Ocean Imports Coordinator – Mississauga, ON

Our client is a successful Canadian freight forwarder with a strong focus on the Pacific Rim and European trade lanes.

They have multiple offices in Canada.

Do you like to be busy in a fast-paced environment and to be rewarded, based on your performance?

This position reports to the Branch Manager.

Email: kevin@buckleysearch.com or anna@buckleysearch.com

Duties:

  • Receive pre-advice notes
  • Dispatch orders from client to assigned carriers
  • Monitor and confirm arrival of oceanfreight shipments
  • Pre-alert customer on upcoming shipments
  • Coordinate with other departments/offices to respond to customer inquiries
  • Set up new customer files in system
  • Arrange trucking and warehouse requirements
  • Break down and distribute into files and calculate charges
  • Invoice shipments according to client rates
  • Responsible for customer contacts, follow up contacts per telephone/Email
  • Assure timely billing as per company policy
  • Interact with international clients providing excellent customer service support
  • Escalate issues to management level if required
  • Respond to e-mail and telephone requests in a timely manner
  • Contact shippers to gather required documentation and shipment info, check documentation, coordinate shipments with help of overseas offices, send pre-alerts
  • Follow SOPs and ensure internal network complies with them
  • Any additional task or activity as requested by management

Qualifications/Experience:

  • Extensive Ocean Imports experience in freight forwarding.
  • Knowledge of ocean imports and trucking sector procedures and processes.
  • Knows supplier conditions, deliver terms, Incoterms and purchasing conditions; knows risk and insurance terms
  • Strong computer skills
  • Excellent communication skills
  • Responsive, proactive and dedicated to full customer service
  • Strong time management skills and ability to monitor & change priorities as required.

Compensation: Salary according to industry experience, plus performance-based bonus; company health/medical benefits

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