Mail: kevin@buckleysearch.com or anna@buckleysearch.com
Call: (416) 865-0695 Toll-free in Canada/USA at 1 (866) 996-9984
Job description
Our client is seeking a full-time Senior Air Import Coordinator role at the office located in St-Laurent, Qc. The individual will be responsible for following up on Aircraft charters and liaising with stakeholders through the process.
Responsibilities:
Working under the direction of the Air Import Manager, the Senior Air Import Coordinator has the following main responsibilities:
- Shipment tracking, monitoring from start to end, handling, billing, and delivery
- Booking of cargo with transport companies
- Liaise with overseas, airlines, warehouses, and truckers as required to promptly communicate and organize the flow according to schedule and expected delivery set
- Review and approval of suppliers’ invoices on a timely basis
- Review and approval of overseas agents’ remittance on a timely basis
- Correspondence with overseas offices
- Guaranteeing and billing of storage for approved accounts
- Responsible for resolving in a diligent and business efficient manner customer complaints and implementing measures to prevent their frequency and recurrence
- Responsible to resolve internal and operation problems in a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction
- Improve on an ongoing basis internal systems and procedures in order to favor customer service and department internal efficiency
- Other tasks and duties assigned by the manager from time to time
Role Requirements:
- Minimum of 5+ years of experience in air freight import operations, within an international freight forwarding organization
- Good knowledge of the Air import processes and regulations
- Flexibility for working schedule
- Customer service oriented
- Understands the importance of teamwork and of maintaining harmonious and collaborative relations with his/her superiors, working colleagues, and other departments’ or stations’ personnel
- Person meticulous and accountable
- Ability to set priorities and organize workload assigned in an efficient manner
- Must have strong skill sets in utilizing excel, and other MS Office applications
- Ability to work in a fast-paced working environment
- Ability to communicate effectively in English and in French, verbal and written
Working Conditions:
- Hybrid working – remote and on-site
- 40 hours per week
- Overtime may be required
- Working days scheduled may vary according to shipment schedule, in the evening and on weekends
- Shifts assigned weekly (weekends may be required)
Compensation/Benefits: Excellent salary, negotiable plus superior company benefits
