Senior Air Import Coordinator – St-Laurent, QC

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Call: (416) 865-0695 Toll-free in Canada/USA at 1 (866) 996-9984    

Job description

Our client is seeking a full-time Senior Air Import Coordinator role at the office located in St-Laurent, Qc. The individual will be responsible for following up on Aircraft charters and liaising with stakeholders through the process.


Working under the direction of the Air Import Manager, the Senior Air Import Coordinator has the following main responsibilities:

  • Shipment tracking, monitoring from start to end, handling, billing, and delivery
  • Booking of cargo with transport companies
  • Liaise with overseas, airlines, warehouses, and truckers as required to promptly communicate and organize the flow according to schedule and expected delivery set
  • Review and approval of suppliers’ invoices on a timely basis
  • Review and approval of overseas agents’ remittance on a timely basis
  • Correspondence with overseas offices
  • Guaranteeing and billing of storage for approved accounts
  • Responsible for resolving in a diligent and business efficient manner customer complaints and implementing measures to prevent their frequency and recurrence
  • Responsible to resolve internal and operation problems in a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction
  • Improve on an ongoing basis internal systems and procedures in order to favor customer service and department internal efficiency
  • Other tasks and duties assigned by the manager from time to time

Role Requirements:

  • Minimum of 5+ years of experience in air freight import operations, within an international freight forwarding organization
  • Good knowledge of the Air import processes and regulations
  • Flexibility for working schedule
  • Customer service oriented
  • Understands the importance of teamwork and of maintaining harmonious and collaborative relations with his/her superiors, working colleagues, and other departments’ or stations’ personnel
  • Person meticulous and accountable
  • Ability to set priorities and organize workload assigned in an efficient manner
  • Must have strong skill sets in utilizing excel, and other MS Office applications
  • Ability to work in a fast-paced working environment
  • Ability to communicate effectively in English and in French, verbal and written

Working Conditions:

  • Hybrid working – remote and on-site
  • 40 hours per week
  • Overtime may be required
  • Working days scheduled may vary according to shipment schedule, in the evening and on weekends
  • Shifts assigned weekly (weekends may be required)

Compensation/Benefits: Excellent salary, negotiable plus superior company benefits

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