Operations Services Coordinator Mississauga, ON – Hybrid

Email:kevin@buckleysearch.com or anna@buckleysearch.com
International Freight Forwarder – Ocean Exports Mississauga – Exclusive
– Hybrid position; 3 days remote, 2 days on-site

Our client is a global freight forwarder with a dynamic operations team. This position supports the international projects area, providing cross-trade services from Asia to the Middle East.


  • Dedicated servicing of customer shipments via cross-trade from Asia to the Middle East
  • Shipments are both Ocean Exports (60%) and Air Exports (40%)
  • Training will be provided on Air Exports, if required
  • Act as the Authorized Cargo Representative, complying with the company’s Air Cargo Security Plan
  • Handling both email and telephone inquiries
  • Manage and coordinate the day to day shipments with overseas offices; pre-alerts
  • Volume is project-based, about 60-70 shipments, monthly
  • Using dedicated portals for data entry, tracking and tracing and daily updates to the client
  • Pre-plan transits/deadlines and most efficient routings for cross trade shipments
  • Maintain the rates established for this high volume client
  • Escalate key issues to management and obtain senior level support for problem solving
  • Working with Excel spreadsheets, importing data from their in-house freight software systems
  • Build strong working relationships locally with customer staff and management
  • Maintain organized, accurate client records and generate appropriate reports for management review
  • Ensure a high level of service and communication with customer and vendors, responding promptly to overseas enquiries, trouble shoot and resolve customer concerns


  • Post secondary degree preferred but not essential; CIFFA training an asset
  • Minimum 3-5 years ocean exports required; cross-trade experience is an asset
  • Certificates of Origin and full knowledge of ocean exports documentation for review of Errors and Omissions (E/O)
  • Cargowise experience is an asset
  • Strong Microsoft Office skills in particular, Excel.
  • Strong communication skills; personable, diplomatic and positive
  • A proven track record of effective customer service with major accounts
  • Excellent planning, follow up and monitoring of shipments skills
  • Excellent organizational skills to manage multiple projects and deadlines
  • Ability to prioritize tasks
  • Ability to work independently
  • Highly self motivated
  • Note: Air Exports training will be provided if required

You have a sense of ownership and a can-do attitude – to take responsibility for one’s own work, to inform the manager if problems arise, to inform the customer of defects and issues, to be loyally responsible for business operations and to help colleagues in daily work activities.

Compensation: Excellent salary, profitsharing and benefits package

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