Far East Ocean Imports – Richmond

Email: kevin@buckleysearch.com or anna@buckleysearch.com

Call us toll-free at 1 (866) 996-9984
Ocean Imports Agent – International Freight Forwarder – Richmond, BC – Exclusive
– Cantonese and/or Mandarin speaking is an asset


Our client is a very well-established international freight forwarder in Canada.They are looking for a qualified and experienced international ocean imports agent with strong customer service and communications skills, an organized work-style, and a proactive attitude to solving customer shipment issues. You have a passion for freight forwarding and are looking to join a growing, dynamic team.

  • 90% of shipments are Ocean Imports from China
  • 30-40 shipment files, weekly in terms of volume
  • Break down and distribute into files and calculate charges. Issue steamship release to warehouse
  • Invoice shipments according to client rates. Close file, pass invoices
  • Responsible for customer contacts, follow ups by phone/email.
  • Regular work with invoices, calculations of profit and commissions 
  • Tracking and correcting mistakes in supplier invoices
  • Assure timely billing as per company policy
  • Interact with international clients providing excellent customer service
  • Escalate issues to next level if required
  • Contact shippers to gather documentation and shipment info, check. Understanding and working with De-consolidations
  • Liaison with Steamship companies and Trucking firms
  • Tracking/Tracing system for monitoring the movement of ocean containers
  • Proactive customer service to identify and resolve shipping problems
  • Average of 30-40 shipments processed, weekly

Experience/Qualifications:

  • Several years of Ocean Imports experience in an international freight forwarder in Vancouver area
  • Excellent communications skills, written and verbal
  • Familiar with steamship lines, trucking arrangements and relevant follow up procedures for customs clearance/delivery of shipments
  • A team-player with a cooperative, teachable and collaborative attitude
  • CIFFA training is a strong asset; knowledge of Incoterms
  • Honest, professional, and committed to integrity
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