Senior Ocean Imports & Exports Coordinator – Mississauga, ON

Salary range: – Above average salary + bonus + benefits

Highly respected customs broker/freight forwarder is looking for a well-rounded freight forwarding professional with 5 years or more of Ocean Imports (+Exports) required, and Air Imports/Exports experience would be an asset.

This is an in-office position.

Email: or


  • Receive pre-advice notes
  • Dispatch orders from client to assigned carriers
  • Monitor and confirm arrival of oceanfreight and airfreight shipments
  • Pre-alert customer on upcoming shipments
  • Coordinate with other departments/offices to respond to customer inquiries
  • Set up new customer files in CRM system
  • Arrange trucking and warehouse requirements
  • Break down and distribute into files and calculate charges
  • Issue releases to warehouse
  • Invoice shipments according to client rates
  • Close file, pass invoices to accounting
  • Responsible for customer contacts, follow up contacts per telephone/Email
  • Regular work with invoices, calculations of profit split and commissions, tracking and correcting mistakes in supplier invoices and following all quality and verification procedures
  • Assure timely billing as per company policy
  • Interact with international clients providing excellent customer service support
  • Escalate issues to management level if required
  • Respond to e-mail and telephone requests in a timely manner
  • Contact shippers to gather required documentation and shipment info, check documentation, coordinate shipments with help of overseas offices, send pre-alerts
  • Follow SOPs and ensure internal network complies with them
  • Any additional task or activity as requested by management


  • Post-secondary education; college diploma in related discipline an asset
  • At least 5-7 years+ Ocean Imports with some Ocean Exports being most important experience. Airfreight experience in freight forwarding would be an asset to have.
  • Knowledge of ocean imports/exports sector procedures and processes.
  • Knows supplier conditions, deliver terms, Incoterms and purchasing conditions; knows risk and insurance terms
  • Familiar with and able to work with the company’s quality and environmental policies
  • Strong computer skills
  • Excellent communication skills
  • Responsive, proactive and dedicated to full customer service
  • Strong time management skills and ability to monitor & change priorities as required.

A sense of ownership and a can-do attitude – to take responsibility for one’s own work, to inform the manager if problems arise, to inform the customer of issues; to be loyally responsible for business operations and to help colleagues in daily work activities

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