Freight Operations Manager, Air/Ocean – Dorval

Freight Operations Manager – Freight Forwarding – Air/Ocean  – Exclusive and Unadvertised career opportunity

Email: kevin@buckleysearch.com or anna@buckleysearch.com or, you can call us Toll-free in Canada/USA at 1 (866) 996-9984 Text: (289) 888-1692

Highly successful international freight forwarder with a global presence.

Remote/hybrid business model

Objective:

You will manage the daily operations of the air/ocean department, leading and coaching the air/ocean team to meet individual and departmental goals regarding productivity, customer satisfaction, and profitability.

Your style is a hands-on leadership approach, working with dynamic and positive minded colleagues in a fast-paced and ever-changing customer focused environment.

Leadership:

  • Creating an inspiring team environment with an open communication culture, setting clear team goals 
  • Listen to team members feedback and resolve any issues or conflicts
  • Encourage creativity and solution based options 
  • Develop and maintain relationships with overseas agents and customers

Training & Development:

  • Training and management of export/import team towards maximum performance and job satisfaction
  • Identifying training and development needs within the team through job analysis and appraisal tools
  • Designing and expanding training and development programs based on both the organization’s and the individual’s needs
  • Devising individual learning plans
  • Monitoring and reviewing the progress through questionnaires and discussions 
  • Conducting regular performance appraisals
  • Providing customer quotations when required
  • Maintain quality standards for operational export/import procedures and improve them where necessary 
  • Establish and maintain a good working relationship with suppliers
  • Customer service to the clients, liaison with specific customers to maintain customer base

Finance and Administration: 

  • Meet set budget and sales goals
  • Assure timely billing as per company policy

Qualifications/Experience:

  • 3-5 years management or supervisory experience in international air/ocean freight 
  • Innovative, creative, dynamic and self-motivated leadership style
  • Very customer focused; possessing analytical problem-solving skills
  • Excellent time management and organizational skills
  • Fluently bilingual – French/English, spoken and written

Compensation: strong base salary, plus quarterly bonus and full benefits

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