Email: kevin@buckleysearch.com Text: (289) 888-1692
Customs Broker/Freight Forwarder, very well-established in the area is seeking to hire a Director, Customs, managing a medium-sized customs operations team with a positive, hands-on leadership style.
This is a key position on the management team, reporting to senior management/owners.
This opportunity is unadvertised.
Objective / Purpose of the Job
- Profitability
- Leading the customs operations team
- Processes
- Efficiencies – best practices
- Quality control and continuous improvement
- Satisfying or exceeding customer expectation
Scope and influence
Assuring that the Customs product goals/targets and guidelines are met.
Support Sales in the retention of new customs brokerage clients.
Leading the department to meeting and exceed budget expectations
- Maintain and ensure Customs Brokerage standard operating procedures
- Drive timely and accurate Import product invoicing
- Ensure CARM month-end payments are billed out within same month for reconciliation.
- Ensure file level revenues and costs are booked within the same financial period.
- Ensure customs brokerage product file cost allocations are completed before
month end or accrued into same period - Minimizing un-allocated payments (waste – demurrage, file level errors)
- Monitor Brokerage department Import product KPI’s with focus on continuous improvement
- Support of External Customer sales and retention/service visits as required
Key Activities / Accountabilities
- Maintain and ensure Customs Brokerage standard operating procedures
- Ensure CARM month-end payments are billed out within same month for reconciliation.
- Ensure customs brokerage product file cost allocations are completed before
month end or accrued into same period - Minimizing un-allocated payments (waste – demurrage, file level errors)
- Monitor Brokerage department Import product KPI’s with focus on continuous improvement
- Support of External Customer sales and retention/service visits as required
- Lead Department staff, meeting company goals and expectations.
- Complete annual reviews of Customs staff working with them for future goals.
- Assist in creating meaningful goals and objectives for KPI’s for department to work towards.
- Secure proper and timely training and information in all areas that affect the CA
- Customs Import product performance
- Import product training (import products, operations)
- Sales guidance in product specific matters
Essential Educational and / or Training Qualifications & Certificates
- Post-secondary education desireable.
- CCS designation and/or Professional Qualification
Preferred Experience and Knowledge
- Minimum 5-10 years customs operations supervision or management experience of with solid leadership skills.
- Extensive knowledge of Import Customs Brokerage and transportation processes and procedures
- Fluently bilingual English and French
- Excellent people management and communication skills
- Self motivated and multi-task capable
- Capable to perform well under stress
- Results oriented
- Strong interpersonal skills
- Quality driven
- Tactical and analytical thinking and awareness
- Understanding of cultural differences
Compensation: The salary will be commensurate with experience and extends into six-figures for the right candidate, plus bonus and benefits.
