Customs Operations Manager – Mississauga, ON

Mail: – This position has now been hired as of Aug 12th

Global freight forwarder with excellent reputation, offering a full menu of logistics and ancillary services

Objective / Purpose of the Job

Leading the CA Customs Department to excellent Customs Brokerage performance in:

Satisfying or exceeding customer expectations

Regulatory compliance,training, operational customs brokerage guidance and sales support.
Operational Branch support in conjunction with operational excellence.
Review, evaluation and implementation of procedures and processes (best practises), including training and mentoring of staff.

Scope and influence

Assuring that the Customs product goals/targets and guidelines are met.
Support Sales in the retention of new customs brokerage clients.
Drive the department to meeting and exceed budget expectations

Key Activities / Accountabilities

Maintain and enforce CA Customs Brokerage standard operating procedures
Drive timely and accurate Import product invoicing
Ensure CARM month-end payments are billed out within same month for reconciliation.
Enforce file level revenues and costs are booked within the same financial period.
Enforce customs brokerage product file cost allocations are completed before
month end or accrued into same period
Minimizing un-allocated payments (waste – demurrage, file level errors)
Assist with A/R functions in resolving disputes for this department
Monitor Brokerage department Import product KPI’s with focus on continuous improvement
Support of External Customer sales and retention/service visits as required

Key Activities / Accountabilities – continued:

Lead Department staff, meeting company goals and expectations.
Complete annual and midyear reviews of Customs staff working with them for future goals.
Assist in creating meaningful goals and objectives for KPI’s for department to work towards.
Evaluate, communicate and act ion all exceptions and deviations conflicting with CA Import Product standards, procedures and goals.
Follow-up of corrective actions taken on exceptions and deviations to secure continuous development, quality improvement and profitability enhancement.
Secure proper and timely training and information in all areas that affect the CA Customs Import product performance
Regulatory compliance (CA Customs and other federal agencies)
Corporate compliance to company directives (AMPS, CTPAT – PIP)
Import product training (import products, operations and compliance)
Sales guidance in product specific matters
Settle disputes on operational and financial matters between offices and agents
Other duties as assigned by CA Customs Director
Some after-hours involved for clearances/ callouts as required.

Essential Educational and / or Training Qualifications & Certificates

Minimum Bachelors degree in Business/Economics or equivalent work related experience.
Hold and maintain a valid CA Customs Brokerage License

Preferred Experience and Knowledge

Minimum 7 years business related experience of which minimum 5 years in management or leadership role.
Profound knowledge of Import Customs Brokerage and transportation processes and procedures

Necessary Technical / Functional Skills

Excellent people management and communication skills
Results focused
Ability to work under stress and with tight deadlines
Adequate IT and computer applications skills
Ability to work close together with other functional disciplines
Fluent in English language with comprehensive writing skills
Secondary languages welcomed

Required Behavioural Competencies

Self motivated and multi-task capable
Capable to perform well under stress
Results oriented
Strong interpersonal skills
Quality driven
Tactical and analytical thinking and awareness
Understanding of cultural differences

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