Customs CSR – Ocean – Mississauga, ON

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Salary range: 55,000-63,000, plus comprehensive benefits

Very well established international freight forwarder and customs broker with an excellent reputation for customer and employee satisfaction.

It’s all about service, and this organization is professional and responsive to their customers’ needs.

Key Responsibilities:

  • Provide outstanding customer service and foster positive relationships with our clients
  • Determine the type of shipment for clearance and set up according to arrival time
  • Expert in Ocean Freight imports
  • Handing experience with all modes
  • Arrange deliveries
  • Pay required charges
  • Surrender OBLs
  • Communication with CBSA and other government departments
  • Monitor releases to avoid storage charges
  • Determining credit type and obtaining approval
  • Handle all types of release to include C type, Hand Carried, temporary imports, CITES, vehicle imports and shortages.
  • Setting up Hard Copy Entries when applicable
  • Independently be responsible for handling all appointed incoming live shipments for set up
  • Update client profile notes for new vendor information
  • Create specific shipment notes if required for out of the ordinary information pertaining to a clearance
  • Obtaining the necessary information for SWI for Form 1’s, E29B, CFIA,
  • Enter all charges applicable that pertains to a shipment
  • Obtain information for OGDs (Other Government Departments)
  • Answer all incoming phone calls and emails in a timely manner
  • Check voice mail and return calls within a timely manner
  • Assist clients with their requests, providing guidance, and expertise in various situations
  • Able to provide written supporting information in professional format
  • May be involved in educational projects for presentation to the department
  • Tracking and tracing shipments
  • Monitor all shipments for CBSA approval
  • Work with agents, customers, vendors, trucking companies, airlines, forwarders and steamship lines for setting up shipments or obtaining information
  • Work as a member of a team extending help when able
  • Statutory Holiday coverage as scheduled (2 to 3 statutory holidays per calendar year)
  • Afterhours phone handling – If required you will share the responsibility of the phone handling during our closed hours and on weekends
  • Must have CCS or 5 or more years Ocean experience


  • Ability to provide excellent customer service to all customers
  • Ocean Freight Imports experience – Rating background is an asset
  • Ability to prioritize, multi-task and make adjustments for changing workload
  • Minimum 5 years of experience in a Customs Broker in Canada
  • Strong Excel skills
  • Familiar with Zoom and MS Teams
  • Strong communications skills
  • CCS Designation is an asset

Compensation: Salary and comprehensive benefits package

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