Ocean/Air Imports Coordinator – International Freight Forwarder – Mississauga – Exclusive – 50,000 to 60,000
Email: kevin@buckleysearch.com or anna@buckleysearch.com
Duties:
- Receive pre-advice notes
- Dispatch orders from client to assigned carriers
- Monitor and confirm arrival of oceanfreight and airfreight shipments
- Pre-alert customer on upcoming shipments
- Coordinate with other departments/offices to respond to customer inquiries
- Set up new customer files in CRM system
- Arrange trucking and warehouse requirements
- Break down and distribute into files and calculate charges
- Issue releases to warehouse
- Invoice shipments according to client rates
- Close file, pass invoices to accounting
- Responsible for customer contacts, follow up contacts per telephone/Email
- Regular work with invoices, calculations of profit split and commissions, tracking and correcting mistakes in supplier invoices and following all quality and verification procedures
- Assure timely billing as per company policy
- Interact with international clients providing excellent customer service support
- Escalate issues to management level if required
- Respond to e-mail and telephone requests in a timely manner
- Contact shippers to gather required documentation and shipment info, check documentation, coordinate shipments with help of overseas offices, send pre-alerts
- Follow SOPs and ensure internal network complies with them
- Familiarity with CargoWise software is an asset
- Any additional task or activity as requested by management
Qualifications/Experience:
- Post-secondary education; college diploma in related discipline an asset
- At least 3 years Ocean & Air Imports experience in freight forwarding.
- Knowledge of ocean, air and trucking sector procedures and processes.
- Knows supplier conditions, deliver terms, Incoterms and purchasing conditions; knows risk and insurance terms
- Familiar with and able to work with the company’s quality and environmental policies
- Strong computer skills
- Excellent communication skills
- Responsive, proactive and dedicated to full customer service
- Strong time management skills and ability to monitor & change priorities as required.
A sense of ownership and a can-do attitude – to take responsibility for one’s own work, to inform the manager if problems arise, to inform the customer of defects and issues, to be loyally responsible for business operations and to help colleagues in daily work activities
